Questions? We've got you.
Do I have to have symptoms of coronavirus to be tested?
No, you do not have to have any symptoms to be tested. We want every member of our community to be tested.
Do I have to have a recent travel history to be tested for coronavirus?
No, there are no special requirements to be tested. You can get tested even if you have not left the state in years.
I have insurance, how much will testing cost me?
Nothing. If you have insurance the test and e-visit will be 100% free. This means no copay, deductible, cost share, balance bill or any other types of charges.
How long does it take to get results back?
Our daily cut off time is 6:00PM. All specimens received prior to that time are then sent to labs for processing. You can expect results within 48 hours, on average, after taking the test.
I keep hearing that there is a shortage of test kits, how do you have them?
This is absolutely incorrect, there is not a shortage of supplies that limits the ability for providers offices to collect samples for Coronavirus testing. Early on in the pandemic there were issues with the test that the CDC had developed. However, once commercial laboratories such as LabCorp and Sonora Quest started offering testing this issue was resolved. There is a shortage of the standard test collection kit that would normally be used. However, this should not stop any office from being able to collect the samples for testing. As the FDA and each lab have issued criteria on the types of swabs that can be used. In fact, you will find the required swabs in every OBGYN and PCP office in America.
Will you help me if I come back positive?
Yes, we will do everything we can to support you. We will ensure that you get a repeat test as soon as needed to see when the infection has cleared.
What is the difference between molecular PCR testing and antibody testing for COVID-19?
Molecular PCR tests are used to directly detect the presence of the virus, rather than the presence of the body’s immune response, or antibodies. By detecting viral RNA, which will be present in the body before antibodies form, the molecular PCR tests can tell whether someone has the virus very early on and whether they are infectious. An antibody test tells us what proportion of the population has been infected. It won’t tell you who is infected, because the antibodies are generated after a week or two, after which time the virus should have been cleared from the system. But it tells you who has been infected and who is likely to be immune to the virus.
What is the clinical value of antibody testing?
Antibody testing measures the body’s immune response to an infection and can provide insights into an individual’s prior exposure to COVID-19 and may indicate a prior infection which may be resolved or is still resolving, and/or protection against re-infection (“protective immunity”). According to a recent white paper summary issued by the American Clinical Laboratory Association (ACLA), when used appropriately, antibody testing may help determine the number of individuals who have been infected with SARS-CoV-2. By supporting screening for individuals using serology, healthcare professionals can provide a more detailed assessment regarding the true rate of infection and gain a better understanding of the case fatality rate to help inform public health strategies. Serologic testing also potentially could be used to support future vaccine development and contact tracing (the process of identification of persons who may have come into contact with an infected person and subsequent collection of further information about these contacts) to stop the spread of the infection in the community.
Can you explain the difference between test sensitivity and test specificity?
In medical diagnosis, test sensitivity is the ability of a test to correctly identify those with the disease (true positive rate), whereas test specificity is the ability of the test to correctly identify those without the disease (true negative rate).
How can I protect myself from contracting COVID-19?
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. The CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19. Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and
after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with
soap and water if hands are visibly dirty.
What are the symptoms of COVID-19?
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. Symptoms may appear 2-14 days after exposure and include:
- Shortness of breath
Can a face mask protect me from coronavirus?
Wearing a face mask is certainly not an iron-clad guarantee that you won’t get sick—viruses can also transmit through the eyes and tiny viral particles, known as aerosols, can penetrate masks. However, masks are effective at capturing droplets, which is a main transmission route of coronavirus, and some studies have estimated a roughly fivefold protection versus no barrier alone (although others have found lower levels of effectiveness).
If you are likely to be in close contact with someone infected, a mask cuts the chance of the disease being passed on. If you’re showing symptoms of coronavirus, or have been diagnosed, wearing a mask can also protect others. So, masks are crucial for the health and social care workers looking after patients and are also recommended for family members who need to care for someone who is ill—ideally, both the patient and care giver should have a mask.
Why are we seeing a rise in COVID-19 cases?
The number of cases of COVID-19 being reported in the United States is rising due to increased laboratory testing and reporting across the country. The growing number of cases in part reflects the rapid spread of COVID-19 as many U.S. states and territories experience community spread. More detailed and accurate data will allow us to better understand and track the size and scope of the outbreak and strengthen prevention and response efforts.
What should people at higher risk of serious illness with COVID-19 do?
If you are at higher risk of getting very sick from COVID-19, you should: stock up on supplies; take everyday precautions to keep space between yourself and others; when you go out in public, keep away from others who are sick; limit close contact and wash your hands often; and avoid crowds, cruise travel, and non-essential travel. If there is an outbreak in your community, stay home as much as possible. Watch for symptoms and emergency signs. If you get sick, stay home and call your doctor.